Clean rooms with daily towel changes. a decent ambiance for breakfast despite some issues.

Unusual hotel layout requires navigating multiple flights of stairs, presenting a challenge for those with heavy luggage or mobility issues. The hotel's claim to feature a gym was misleading, and the lack of functional power outlets made charging devices inconvenient. Additionally, a broken window in one room led to noisy streets impacting sleep quality, while poor shower drainage caused water to spill into the bathroom. Lastly, some guests experienced issues with maintaining enough toilet paper during their stay, indicating a lack of consistency in housekeeping.

The staff arranged a fantastic Ninh Binh tour for us and even helped us call a driver when we had issues. The complimentary tea and snacks in the afternoon were a delightful touch.

My stay at Hanoi Royal Palace Hotel 2 was wonderful, particularly due to the extremely helpful and friendly staff who provided thoughtful assistance with local tours and recommendations. The breakfast was delightful, featuring a nice variety of dishes each morning.

Limited breakfast options.

Consider using the local marts near the hotel for snacks and drinks to save money, as minibar prices can be quite high.

It’s not perfect, but It’s memorable

Perfectly located in the heart of the city, this gem offers friendly staff eager to help. Delicious breakfast with cozy ambiance and a taste of local cuisine, especially the pho. Rooms are clean and quite comfortable, ensuring a restful stay. Little touches like bottled water show commitment to the environment, making this experience truly delightful!

this hotel could be something special if only they cleaned the rooms properly and had functioning sound isolation. it was almost tolerable until I realized I deserved a complimentary upgrade for my struggles. sadly, the breakfast was a disaster too. what a missed opportunity for a great stay. I almost thought of giving them a good rating, but I just couldn’t.

The location is ideal, right in the heart of the busy street scene, making it easy to explore local shops and eat at nearby restaurants. The staff is incredibly helpful, eager to assist with bookings and suggestions for activities, creating a warm atmosphere that enhances your stay. We were pleasantly surprised when the hotel upgraded our room for free upon our return, showing their commitment to guest satisfaction.

The dining area can get a bit crowded during peak hours, making breakfast a little hectic.

the staff arranged a room for us to shower after our trip. breakfast can get crowded.

Can recommend for a rapid stop

Comfortable beds, great service, and a convenient location made our quick overnight stay really enjoyable, especially with the delightful breakfast options and easy access to explore nearby attractions just 1 km away.

Can’t think of anything without adding further information.

explore hanoi's main attractions just minutes away

I had a fantastic time staying here, with the vibrant night market only a short 7-minute walk away and Hoan Kiem Lake just a few steps beyond that, making it so easy to immerse myself in the local culture and scenery.

Rooms were clean but noisy due to the busy street. 24-hour reception was a plus.

great service but room was small

The staff made our stay enjoyable with their warmth and efficiency. Breakfast offered an impressive spread, featuring both Asian and western options that pleased our diverse tastes. We also adored the stunning city view from our suite, which added a special touch to our experience.

The room felt a bit cramped for our group of four.